Steve Ritchie is a man who worked hard to get where he is today. He is the current CEO of Papa John’s Pizza. The company is the third largest pizza delivery service in the world. Steve Ritchie started at the bottom and worked his way up over that years. He began as a pizza delivery and now heads the company that he started with. He started his position earlier this year and is eager to get to work making Papa John’s Pizza great again. The first thing that he wanted to do was go out and meet the people.
On his Bloomberg profile, it mentioned that Steve Ritchie is a man who wanted to see from the ground up how to make Papa John’s better. He went on a tour of franchises around the country to see what the franchisees experience and what they need. Steve Ritchie visited five big cities in the United States in order to take the time to listen to the people that work there. He even came up with a mantra called PAPA. This stands for People Are Priority Always. This mantra helps him stay grounded in the business that he is in. For him, people are his first and only focus when it comes to the pizza business.
Steve Ritchie Papa John’s went to cities like Atlanta, Chicago, Dallas, Los Angeles, and Detroit. He took the time to listen to the owners and received a myriad of responses. Some franchisees consider the teams that work with them to be a part of their families while others have had difficult times with customers as of late. The franchisees also told Steve Ritchie how proud they are about being a part of Papa John’s and making the brand better in the process. Steve Ritchie feels optimistic that Papa John’s can turn the corner and start anew with customers.
Steve Ritchie feels that by taking the time to listen to the people of Papa John’s he can make the company better. By putting people first he is well on his way to doing just that. Steve Ritchie believes that it will be better in the long run. Yahoo Finance posted an article about Ritchie’s apology here.
Papa John’s on Facebook: https://www.facebook.com/papajohnsus/photos/an-open-letter-from-steve/10156059623977639/