The CEO of Papa John’s has apologized to the customers based on the inappropriate racial comment that he made. Experts are saying that this apology showed emotional intelligence and it may be a step to getting back on track with customers.
The CEO of the company, Steve Richie is looking to make things right with customers. He admitted that the words of founder, John Schnatter were offensive, and he is embarrassed by them. He even said as the lead of the company he is sorry, and those kinds of remarks are not going to be tolerated.
Steve Richie oversees all 120,000 pizza franchises. Under the leadership of Steve Richie they are looking to make some improvements to the entire Papa John’s company. The company is looking to bring in experts from outside agencies to audit their culture. This will help the company see the areas in which they need improvement as well as the areas they are strong in. This will help Richie develop goals for the company and a plan on how they can achieve these goals. The management team is also going to go out to the difference franchises. They want to meet with the employees and get their feedback on how they can make improvements.
Steve Ritchie Papa Johns is going to make the company transparent. They want the customers to see what they are going to make improvements and will allow the customers to see what they are doing during the entire process.
Steve Richie (@papajohnsus) showed empathy with the customers and was willing to apologize. He said that the behavior was not acceptable from any employee including the namesake. He said that the company is taking this matter seriously and that they will be taking measures to address these issues and to make improvements. He did not excuse the behavior and is will to take the steps needed to improve Papa Johns as a company.